Each wholesale customer sees their own customized product list which tells them what items they have on standing order, what they have ordered before, when they ordered it and more.
Customers get a simpler, clearer way of interacting with your bakery. Staff costs, phone bills and hours spent rectifying errors are all reduced. Orders are more accurate, meaning less waste and they go straight into your production reports, so there’s no rekeying of data.
Customer satisfaction is increased, leading to better sales. New accounts are attracted by the convenience of ordering online and Cybake Inbound makes it easier to push messages about promotions or seasonal items to your clients.
Cybake has given me control of my business and it’s given me the confidence to be able to grow my business because I know it’s under control. It’s very, very informative, it’s good to work with and your people are very good to work with as well.
Cybake is so simple and easy to navigate. It’s easy to mine our data to look at trends and the history of products and prices. Cybake is able to give us costing data very quickly so we can look at our gross margin and our cost price, so we’re really pleased with it.
When we had a look at what Cybake could offer, I realised that, actually, they had thought of everything. Everything that I needed, even just some tiny things that may seem small, were inbuilt within the software, which takes a lot of hassle and headaches away.
The key benefit is control. With Cybake, our store managers can change product orders, record waste and deliveries. This is sent to our bakery electronically, reducing manual processing and improving accuracy.
Cybake is brought to you by RedBlack Software. Based in York, UK, we have served the baking industry with ERP-class solutions since 1998.
Since then, we’ve gained a reputation for friendly and reliable customer support, a deep understanding of retail and wholesale bakery and for our expertise in cutting-edge systems and technology.
Now, bakers of all types and sizes rely on Cybake to control their businesses, cut admin, improve efficiency and increase sales.