Each wholesale customer sees their own customized product list which tells them what items they have on standing order, what they have ordered before, when they ordered it and more.
Customers get a simpler, clearer way of interacting with your bakery. Staff costs, phone bills and hours spent rectifying errors are all reduced. Orders are more accurate, meaning less waste and they go straight into your production reports, so there’s no rekeying of data.
Customer satisfaction is increased, leading to better sales. New accounts are attracted by the convenience of ordering online and Cybake Inbound makes it easier to push messages about promotions or seasonal items to your clients.
I guess what Cybake does is really help us to deliver great customer service – it doesn’t make the bread for us but it does a lot of the other things.
Cybake has given me control of my business and it’s given me the confidence to be able to grow my business because I know it’s under control. It’s very, very informative, it’s good to work with and your people are very good to work with as well.
Cybake dovetails nicely with Sage, so it creates a seamless transition from production to accounts and collection. It is very intuitive so anybody can drop on it and cover. And it’s very reliable; it has never let us down.
Cybake is a reliable, efficient and effective way to produce your production figures. Cybake is designed specifically for the bakery industry and the idiosyncrasies of the bakery business. Also important to us is integration with our shops, with the streamlining of stock and wastage.
Cybake is brought to you by RedBlack Software. Based in York, UK, we have served the baking industry with ERP-class solutions since 1998.
Since then, we’ve gained a reputation for friendly and reliable customer support, a deep understanding of retail and wholesale bakery and for our expertise in cutting-edge systems and technology.
Now, bakers of all types and sizes rely on Cybake to control their businesses, cut admin, improve efficiency and increase sales.