Each wholesale customer sees their own customized product list which tells them what items they have on standing order, what they have ordered before, when they ordered it and more.
Customers get a simpler, clearer way of interacting with your bakery. Staff costs, phone bills and hours spent rectifying errors are all reduced. Orders are more accurate, meaning less waste and they go straight into your production reports, so there’s no rekeying of data.
Customer satisfaction is increased, leading to better sales. New accounts are attracted by the convenience of ordering online and Cybake Inbound makes it easier to push messages about promotions or seasonal items to your clients.
I guess what Cybake does is really help us to deliver great customer service – it doesn’t make the bread for us but it does a lot of the other things.
I absolutely love your program. It’s just brilliant, it really is. It’s 100% better than what we used to use. The invoicing, the delivery notes and everything is just so much more professional.
It’s been revolutionary. If you are using spreadsheets, then Cybake is a major step up. It gives you a lot more flexibility with your repeats and your ability to alter permanents and temporaries and things like that. The order entry stuff is almost idiot-proof.
Cybake is so simple and easy to navigate. It’s easy to mine our data to look at trends and the history of products and prices. Cybake is able to give us costing data very quickly so we can look at our gross margin and our cost price, so we’re really pleased with it.
Cybake is brought to you by RedBlack Software. Based in York, UK, we have served the baking industry with ERP-class solutions since 1998.
Since then, we’ve gained a reputation for friendly and reliable customer support, a deep understanding of retail and wholesale bakery and for our expertise in cutting-edge systems and technology.
Now, bakers of all types and sizes rely on Cybake to control their businesses, cut admin, improve efficiency and increase sales.