Not getting the support you need?

Cybake users very often cite our support as one of the best things about using our software to run their bakeries. We’re based in York and, unlike other providers, our help desk is open during UK office hours.

Our support team is made up of long-serving experts who understand that every bakery is different and are dedicated to helping our customers get the most out of Cybake.

We are not in the business of taking your monthly subscription and then just leaving you to it. Support, training and migration from old systems come as part of our new cloud-based Cybake 4 package from just £125 per month.

Cybake has helped British bakers to streamline operations and maximise profits for 20 years. In an age of faceless ‘one size fits all’ apps, we think it’s nice to know that there’s friendly, knowledgeable advice available at the end of a phone line.

But don’t just take our word for it. Susan Ward of Barbakan Delicatessen in Manchester says: “You don’t need to be completely IT-savvy to be able to use a system like this because most of it is self- explanatory and the support is absolutely fantastic.”

And Janette Smith of J&I Smith Bakers in Huntly, Aberdeenshire, says: “The Cybake team listens to what we want. They’ve certainly accommodated us for anything that we need and that’s really different from just your standard program.”

If your old system is letting you down, how about talking to us? Cybake 4 is cloud-based, there’s no need to maintain your own hardware and you’ll be supported by a team that will always go that extra mile.

Jane Tyler is the managing director of Cybake creator RedBlack Software, vice-chair of the British Society of Baking and a regular speaker at food and technology industry events in the UK. You can follow her on Twitter at @Jane_RedBlack and on LinkedIn here.

About Jane Tyler

Jane Tyler founded RedBlack Software in 1998 and is the chief architect of Cybake, Britain’s leading bakery management software suite.