Brucciani improves order accuracy and profit analysis with CyBake

Brucciani manages around 600 different recipes with CyBake.

Brucciani manages around 600 different recipes with CyBake.

Brucciani was founded by managing director Tom Brucciani’s grandfather, Luigi, in Leicester in 1937. Nowadays, it operates two cafes in the city as well as a thriving wholesale bakery.

Although the baker has won many industry awards (Tiptree World Bread, Guild of Fine Foods, National Association of Bakers), it is most famous locally for its Lemon Split, a unique pastry/bread cream bun that it has sold for over 60 years.

Tom Brucciani says that when he returned to the family firm in 1998 after forging his own career as a manufacturing engineer, it was very much centred around its cafes. Since then, though, the wholesale side of business has grown from five customers to over 40. Plus it makes over 1000 sandwiches a day for its burgeoning delivery service.

He explains: “There’s a lot of complexity there in terms of making sure customers get all the items that they want, when they want it, and accurately. That’s why we needed something like CyBake because we were doing it all using paper systems and just falling over. Now, those paper systems were robust and good and worked when you had a simpler operation, but the more complex you get, then the more management controls you need.”

Most of the other suppliers had basically got a bit of software that they’d adapted to bakeries, whereas CyBake struck me as being based on what bakeries needed.”

Spreadsheets, says Tom Brucciani, were no longer up to the job.

“We were using Excel to do it all and, as the wholesale grew, what was happening was we were getting very complex spreadsheets,” he says.

“You’ve got to reconcile your orders against your deliveries and then you’ve got to invoice that. So using a spreadsheet for all of this started to get very susceptible to error – input error, formulas on the spreadsheet getting corrupted and so on.”

The result was a fair amount of frustration and the occasional incorrect delivery.

“On top of that we had no records – unless we did a lot of intensive data crunching – of how many things we were making, what was outselling what and what prices we were charging different customers. It just got more and more complex and so we needed something that could do all that in the background for us.”

Tom Brucciani explains that although the firm has a robust accounting software package, it isn’t geared up to the kind of bill of materials inherent in a busy bakery. The firm has around 600 different recipes, for example, and one type of flour may be used in 250 of them.

He says: “We would have been doing as much work setting that up and maintaining it as we were running the old system. But CyBake was geared up to recipe-based manufacturing and with the fact that the modules could all work together, it was eventually going to be labour-saving.”

Brucciani chose CyBake after a thorough review of production management software offerings.

“Most of the other suppliers had basically got a bit of software that they’d adapted to bakeries, whereas CyBake struck me as being based on what bakeries needed.”

The firm uses CyBake’s core functions, including production and recipe management, and recently installed Infood to tackle FIR-compliance.

Tom Brucciani says: “Essentially, we are servicing more accounts in less time with more accuracy. CyBake has massively improved our accuracy and it’s massively improved our ability to assess the profitability of what we do.”